The Pool house

The vibe, food and service of the staff was upto the expectations. Michel, Rayane and Rita were super attentive to details, they made sure our group enjoys their time, their food and drinks. The hotel staff, particularly Nour and Samah from Sales, made sure they design a menu specifically for our occasion, which was a bridal shower for a couple getting married in Italy. We brought a little bit of Italian magic home before we give the weds a proper send-off.

I stayed at this hotel from March until May during a very difficult period because of the war, and I would like to express my sincere gratitude to the entire team for their kindness and support. A special thank you goes to Elissa, Rayane, Mahdi Helani, and Mohammad Bazi, who are among the most professional, dedicated, and caring staff members I have ever met. They always welcomed me with kindness, and a genuine willingness to help, making me feel safe and at home during such challenging times. Their professionalism, attentiveness, and positive attitude truly made a difference in my stay. I am deeply grateful for their exceptional service and would highly recommend this hotel to anyone looking for outstanding hospitality☺️💗

Mahdi al hellani was an amazing waiter. The view was stunning, food delicious, and a calming environment. I love smallville ❤️

Amazing staff and amiable. The service speed is great and the food tasted perfect! The ambiance was nice and the price is reasonable. You can feel the cold weather up, the heating system isn’t that good despite requesting for a heater which we never received but the table neat us did. Water drips from the roof on tables near the pool which is sad for not being able to enjoy the full experience

So let me start by saying the place is stunning it's the vibes and interior that lead me to the place (props to the unknown designers). I've decided to visit this place alone around sunset time for a quick bite. I've ordered the salmon poke bowl 18$ and an ice tea 4$. The shock was when the bill came none of the prices listed were right (please find attached the pictures of what i've ordered in the menu). Salmon poke come with spring rolls on the side as mentioned in the item's description in the last sentence. My bill came, it was 44$ when it should've been 22$. The poke was 29$ spring rolls 12$ and the drink 3$. After going back and forth they ended up apologizing and saying i was right and gave back only 11$ for the poke's original price but refused to remove the spring rolls claiming it was a QR code menu update mistake. To my surprise, when i left i've checked all their menus and found no spring rolls listed. I've even waited and double checked days after since they claimed it was a mistake but apparently it was a cheap way to rip off people. It's a shame that an elegant place would attempt to do such thing and then offer a cheap dessert that no one wants as a way to cover it up. Fix your menu.. if that was the actual problem to begin with or change your staff that is trying to rip people off.