Mzaar international Hotel kfardebian

Incredible property, with incredible people who are passionate. From the moment you arrive, the smiles are endless, pleasant cherry-picked staff members make it obvious they are happy to see you and to help in any way. Check-in was a breeze and the room was super tidy and neat, a typical intercontinental. However, it seemed to me like at Mzaar, the GM and the staff have raised the bar even higher. If I can give it a 6 star stay, I would. Ask for George (front desk) if you’d like to chat with a professional, genuine, and generous staff member. If you need an energy boost like the sunrise, call front desk from your room and if you’re lucky, Mariam picks up. What an inviting vibe and experience! exceptional Indoor pool, Spa services (get a reflexology session after your ski, truly a wow effect). Take the ski lift straight from the hotel. What a place! Not your typical experience.

An excellent destination for families and anyone looking to enjoy the full Mzaar experience. The location is great, with beautiful mountain views and a warm, lively atmosphere. The food is delicious, well presented, and consistently fresh, and the service is friendly and attentive even during busy times. What really makes this place stand out is the variety of activities for kids and families. There are arcades, bowling, a heated pool, a dedicated kids’ area, and plenty of shopping options, making it a perfect choice if you’re staying with your family. Whether you’re visiting after skiing or spending the day in Mzaar, IC Mzaar offers great food, entertainment, and a fun experience for all ages. Highly recommended!

A calm and beautiful hotel and resort with a perfect snowy atmosphere. We arrived by taxi from Beirut, and the reception was excellent. The room was great, and the mountain view covered in snow was absolutely stunning. The only downside is that the place feels quite isolated, with no real activities to fill your time. There are no snack options or outdoor seating, and only one restaurant available 24/7 with the same menu. The first day felt long and quiet. On the second day, the weather was perfect for skiing, which was great, but in the evening it became warm yet boring again due to the lack of activities or even simple snack options.

Title: Prime Location, But Standards No Longer Match the Price As loyal clients of both this property and the IHG group in general, it is disappointing to write this review. There is no doubt that the InterContinental Mzaar benefits from the best location in the area, which continues to drive its success year after year. However, beyond the location, the overall experience no longer reflects the standards expected from a five-star hotel — especially considering the continuously increasing room rates. Over the years, prices have significantly increased, yet the level of service and accommodation has not followed the same progression. Many rooms feel outdated, small, poorly soundproofed, and not consistently cleaned to the level one would expect. The rustic charm may once have been part of the identity, but today it feels more worn than refined. Phone service is another recurring issue. Calls are answered late, responses are slow, and requests are not always properly understood or handled efficiently. For a hotel under the InterContinental brand, this is surprising. It is unfortunate to see that some properties within such a prestigious international group are aging without the necessary renovation and quality control that would keep them aligned with five-star standards. When prices rise but service quality does not, guests inevitably feel that the value no longer justifies the cost. We sincerely hope that management and the IHG group will take these concerns seriously and invest in restoring the level of excellence that this location truly deserves.

Dear Mr. Nadim Bawab, Upon arrival, I received your welcome letter stating: “May all who enter as Guests leave as Friends.” Unfortunately, my experience was the complete opposite. Let me start with check-in. We were told we were “upgraded three times,” yet the room we were checked into had a very strong sewage smell. The odor was immediate and unmistakable the moment the door opened. Despite this, we were checked in as if nothing was wrong. When I reported it, a staff member had the audacity to tell me the smell was “perfume.” That response was not only unprofessional — it was insulting. Dismissing a guest’s clear concern instead of addressing it is not hospitality. I was moved from room to room, disrupting what was supposed to be a relaxing stay. The resolution only came after repeated complaints and pressure from my side. That is not service — that is reaction. And Mr. Bawab, what is most disappointing is this: Despite the severity of the issue, despite the clear operational failure, despite your signed personal welcome note — you never came to speak to me. Not once. Leadership is not a printed letter placed in a room. Customer service is not a fruit basket sent on the last day. Hospitality is not words — it is action. The booking confusion, the lack of itinerary communication, the misinformation at reception, the cake situation handled at my own cost, and the Skidoo “arrangement” that was simply a direction to another floor — all reflect systemic mismanagement, not isolated mistakes. If this is what “professionalism” looks like under your management, then serious internal reflection is needed. I will be escalating this matter to InterContinental headquarters and documenting this experience on relevant hospitality platforms. A luxury hotel is defined not by its logo, but by how it handles failure. In this case, the failure was operational — and managerial. Sincerely, A very disappointed guest.